perfecting the Customer experience DNS Administration Home Page

IMPORTANT: Qwest Change of DNS Service Notification

Dear Qwest Customer,

If you currently still have ANY of the following legacy name server IP addresses or hostnames in your "TCP/IP, DNS," or other types of hostname resolver settings...

204.147.80.5, ns1.uswest.net
206.196.128.1, ns2.uswest.net, ns2.dnvr.uswest.net
204.147.80.1, ns3.uswest.net, ns3.mn.uswest.net
216.111.65.217, ns1.qwest.net
205.171.16.250, ns2.qwest.net

...you must make changes immediately to reflect the correct IP addresses:

Primary: 205.171.3.65
Secondary: 205.171.2.65

Note:The following information was published previously, but is being republished for your convenience:

Please be advised that in order to continue to provide the best possible DNS service, Qwest will be updating the addresses of the qwest.net DNS servers on October 21, 2004. Qwest has implemented a dedicated, high-availability DNS service for the purpose of providing recursive DNS name resolution services. This service performs DNS lookups on the behalf of client hosts and workstations. It is this service that enables Internet applications to locate resources by name, such as establishing a network connection with a host-name found in a typical Web URL. For example, given the URL http://www.example.org/home.html, recursive DNS name resolution allows a web browser to obtain the IP address of the host named "www.example.org", and thereby establish an HTTP session in order to retrieve the web page "home.html".

Change Description

Qwest customers will be required to change their DNS service configurations in order to begin using the new service. This service is highly redundant with automatic real-time fail-over capabilities implemented among seventy-five servers distributed throughout the core Qwest network. The service insulates the customer from changes in the system, allowing maintenance and upgrade activities to be performed without service interruption.

In order to eliminate performance, maintenance, and security conflicts with authoritative DNS services, pre-existing recursive DNS services provided by multipurpose legacy servers will be terminated. This means that if you are currently using either ns1.qwest.net (or IP address: 216.111.65.217) or ns2.qwest.net (or IP address: 205.171.16.250) for your DNS configuration, you must change your settings to use the new service addresses, * RESOLVER1.QWEST.NET (or IP address: 205.171.3.65) and ** RESOLVER2.QWEST.NET (or IP address: 205.171.2.65). (Please refer to "Customer Client Settings" instructions below.)

* Please note: If you currently have the hostname, "RESOLVER.QWEST.NET" in your DNS settings, it is not neccessary to change the hostname to "RESOLVER1.QWEST.NET," Either name, "RESOLVER.QWEST.NET" or "RESOLVER1.QWEST.NET" may be used, since each has the same IP address - 205.171.3.65.
** Add RESOLVER2.QWEST.NET (or IP address: 205.171.2.65) as the secondary DNS server.

The legacy service (on ns1.qwest.net and ns2.qwest.net) will be partially shutdown on June 21, 2004. Following this date, you may experience degraded service. The service will be completely terminated four weeks later on October 21, 2004. Following this second date, name resolution services will no longer be available from either ns1.qwest.net or ns2.qwest.net. * Therefore, you must make all necessary changes before October 21, 2004 to avoid interruption in your DNS service.

*The new service is currently available for your use so you can make the appropriate changes now. Please make the necessary changes as soon as possible to avoid any interruption in your DNS service.

Note that this change only impacts recursive name resolution services, which are used by client applications to perform general lookups of domain names on the Internet. This change does not affect authoritative services by which domain names are made public on the Internet. In other words, do not change your domain's name servers listed with your domain registrar (such as Network Solutions). In addition, this change does not impact zone transfer or notification settings of customer managed DNS systems.

Customer Client Settings

Dial-up access on Microsoft Windows 95/98/ME/NT

  1. Double-click on My Computer.
  2. Double-click on Dial-Up Networking.
  3. Right-click on the icon for your ISP.
  4. Click on the Server Types or Networking tab.
  5. Click on the TCP/IP Settings... button.
  6. If the radio button for Server assigned name server addresses is selected, then do nothing. The DNS settings are automatically provisioned by your Internet access provider.
  7. Otherwise, under Use the following DNS server addresses, set the Primary DNS address to 205.171.3.65 and the Secondary DNS address to 205.171.2.65 .
  8. Continue to click the OK button in each dialog and close the Dial-up Networking and My Computer windows to apply the changes.

DSL/High-Speed Access on Microsoft Windows 95/98/ME

  1. Open the Control Panel. From the Start menu click on Settings > Control Panel.
  2. In the Control Panel double click on the Network icon.
  3. In the Configuration tab of the subsequent dialog, select the TCP/IP entry for your connection type:
    • For an external DSL modem or other Ethernet connected high-speed access, select the entry similar to: TCP/IP -> ... Ethernet ... Adaptor
    • For an internal DSL modem, select the entry similar to: TCP/IP -> DSL Adaptor
  4. Click on the Properties button below.
  5. Click on the DNS Configuration tab of the subsequent dialog.
  6. If the Disable DNS radio button is selected, then do nothing. The DNS settings are automatically provisioned by your Internet access provider.
  7. Otherwise, under Enable DNS - DNS Server Search Order...
    1. first enter 205.171.3.65 in the text entry box next to the Add button, then click on the button to add the entry to the list.
    2. Then do the same to add 205.171.2.65 to the list.
    3. Remove any other entries in the list by clicking on them and then clicking on the Remove button.
  8. Click the OK button, in this and the parent dialog. Afterwhich, you will be prompted to restart your computer. Choose Yes to restart your computer and apply the changes.

DSL/High-Speed Access on Microsoft Windows NT

  1. Open the Control Panel. From the Start menu click on Settings > Control Panel.
  2. In the Control Panel double click on the Network icon.
  3. In the Configuration tab of the subsequent dialog, select the TCP/IP Protocol entry.
  4. Click on the Properties button below.
  5. First look at the IP Address tab to see if the Obtain an IP address automatically radio button is selected. If so, your network settings are automatically provisioned by your Internet access provider.
  6. Now, click on the DNS tab and look in the DNS Service Search Order list box.
  7. If the list is empty and your IP address is assigned by your provider, then do nothing. The DNS settings are automatically provisioned by your provider.
  8. Otherwise, you must add the entries for 205.171.3.65 and 205.171.2.65 to the DNS Service Search Order list, and remove any other entries, using the Add and Remove buttons respectively.
  9. Click the OK button, in this and the parent dialog. Afterwhich, you will be prompted to restart your computer. Choose Yes to restart your computer and apply the changes.

Microsoft Windows 2000/XP

  1. Open the Control Panel.
    • XP: from the Start menu click on Control Panel.
    • 2000: from the Start menu click on Settings > Control Panel.
  2. In the Control Panel double click on the Network ... Connections icon.
  3. In the subsequent Window, locate the icon for your Internet connection. Depending on your connection type, here are some common cases:
    • for XP Dial-up access it will be under Dial-up
    • for XP DSL or other high-speed access it will be under LAN or High-Speed Internet
    • for 2000 Dial-up access it may be called Dial-up Connection or be named according to your ISP.
    • for 2000 DSL or other high-speed access it will be named something similar to Local Area Connection
  4. Right-click on the selected Internet connection icon.
  5. Choose Properties from the pop-up menu
  6. Select the entry for Internet Protocol [TCP/IP) in the subsequent dialog, then click on the Properties button below.
  7. If the radio button for Obtain DNS server address automatically is selected, then do nothing. The DNS settings are automatically provisioned by your Internet access provider.
  8. Otherwise, under Use the following DNS server addresses, set the preferred address to 205.171.3.65 and the alternate address to 205.171.2.65 .
  9. Continue to click the OK button in each dialog and close the Control Panel to apply the changes.

Mac OS 9

  1. Click the Apple Menu icon in the top left-hand corner and select Control Panels > TCP/IP.
  2. In the subsequent dialog, select your network type from the Connect via: drop-down list. The following are some com mon choices:
    • for Dial-up access select PPP.
    • for DSL or other high-speed access select Ethernet
  3. Click in the DNS Servers text box.
  4. If it is empty (or not present) and the Configure: entry is either Using DHCP or Using PPP, then do n othing. The DNS settings are automatically provisioned by your Internet access provider.
  5. Otherwise, delete any existing entries then enter 205.171.3.65 and 205.171.2.65 on separate lines.
  6. Click the square at the top left of the TCP/IP window to close and save changes.
  7. Click the .Save. button on the bottom right of the pop-up window.

Mac OS X

  1. Click the Apple Menu icon in the top left-hand corner and select System Preferences.
  2. Click on the Network icon under Internet & Network.
  3. Select your network type from the Show: drop-down list. The following are some common choices:
    • for Dial-up access select Internal Modem.
    • for DSL or other high-speed access select Built-in Ethernet
  4. Select the TCP/IP tab, and in the corresponding panel click in the DNS Servers text box.
  5. If it is empty and the Configure IPV4: entry is either Using DHCP or Using PPP, then do nothing. The DNS settings are automatically provisioned by your Internet access provider.
  6. Otherwise, delete any existing entries then enter 205.171.3.65 and 205.171.2.65 on separate lines.
  7. Quit "System Preferences" to apply any changes.

UNIX (Linux, Solaris, FreeBSD, etc.)

The file /etc/resolv.conf must be updated to specify the following two nameserver entries. These shou ld be the first two lines in the file. 

nameserver 205.171.3.65
nameserver 205.171.2.65

Any entries that refer to other Qwest DNS server addresses must be removed.

If the network settings are obtained via DHCP or PPP, such as for a Qwest DSL or Dial-up connection, this fi le should already contain these entries, no changes are required.

This should work for Mac OS X as well (for those who are comfortable using the Terminal utility t o access the UNIX command line).

Customer Name Server Dependencies 

forwarders {
    205.171.3.65;
    205.171.2.65;
};


205.171.3.65
205.171.2.65


allow-transfer {
    216.111.65.217;
    205.171.16.250;
};

also-notify {
    216.111.65.217;
    205.171.16.250;
};